Rules of living in the hotel:

  • Hotel works 24 hours.
  • Check-out time is at 12:00, check-in time is from 14:00.
  • No smoking in the rooms!
  • The payment is made according to the price-list at the time of settlement.
  • An additional place for the third person costs 1 500 rub. including breakfast except Apartment. An additional place in apartment costs 3 000 rub. including breakfast.
  • The guest’s room is provided by 100% payment of the first night of accommodation in the moment of settlement. The service is considered to be provided after registration, payment, obtaining of a check and the key of a room.
  • For the stay less than 24 hours the payment is charged for a full day regardless of the time of arrival and departure.
  • In case of early departure after check-out time the payment for the room is not returned.
  • The early arrival is possible on the day of arrival if there are free rooms. Hourly pay is made for early arrival from 00-00 till 14-00.
  • The late check-out is possible if there is no reservation on that day. Payment for prolongation of stay should be made before 12-00.
  • There is payment for the half of day from 12-00 till 18-00.
  • There is payment for the whole day from 18-00 till 00-00.
  • If there is non-cash payment but money isn’t credited to our current account at the time of guest’s arrival, the guest should pay for the stay himself. In case of reservation’s cancellation later than 24 hours before the date of arrival there will be a fine of the daily cost of one night’s accommodation.
  • In case of absence of guarantee of payment by credit card, reservation is considered to be unguaranteed and may be cancelled on the day of arrival from 19-00.
  • The breakfast is in the lobby-bar from 07:00 till 10:00.
  • There is no payment for accommodation of children before 7 years old.
  • Guest’s accommodation is made with the passport. Foreign guest’s accommodation is made with the foreign passport, visa and migration card.
  • It is impossible to check-in not having an identification document and being in a state of strong alcohol and drugs. The hotel has a right to refuse in checking-in the guest without reason’s explanation.
  • The guest takes note and isn’t against of the fact of using the CCTV’s system on the hotel’s territory (except the rooms).
  • In case of damage or loss of hotel’s property a guest must pay damages according the price-list.
  • Any dispute that is not found in the text of Rules will be resolving by negotiations. In the other case it will be resolved be Russian Federation’s legislation system.

It is prohibited:

  • To leave outsiders in the room in your absence or later than 23-00.
  • To give outsiders the room’s key.
  • To keep bulky, flammable, explosive things or drugs in the room.
  • To use heating apparatus if they are not provided in the room.
  • To leave the windows opened or the water tap.

The guest is responsible for the abidance of fire safety equipment in the room during the whole period of stay.

The rules of reservation, types of tariffs and cancellation policy:

Booking rules and payment procedures:

  • To book a room at the hotel "Vorontsov" send a request for accommodation by e-mail or simply call + 7 495 663-99-29.

To make a reservation You need to specify:

- Name and surname

- Number of residents

- Dates and times of arrival and departure

- Category of room

- Form of payment

- Contact information (mobile or landline phones, e-mail address)

- Additional condition

  • If immediate confirmation of the reservation is not possible for some reason, the booking Manager will contact You as soon as possible - no later than 24 hours after receiving the application.
  • If there are no rooms of the selected category in our hotel, we will try to offer You a room in another hotel.
  • For a guaranteed reservation at the hotel "Vorontsov" You will be asked to make a partial (in the amount of the cost of the first night) prepayment. This is necessary to ensure that You are sure that the room will be guaranteed to be assigned to You prior to arrival and to make sure of the seriousness of Your intentions to stay in our hotel.
  • Payment must be made at least 48 hours after booking. Please inform the booking Manager or the hotel administrator about the prepayment. Otherwise, your reservation may be cancelled.
  • Guaranteed is a reservation for which the hotel received an advance payment. Upon request, the hotel can provide a written confirmation of the reservation. The booking Manager or the hotel administrator will send it to You on the hotel letterhead by e-mail.
  • Guaranteed reservation is kept until 12.00 on the day following the day of confirmed arrival at the hotel "Vorontsovsky»
  • Non-guaranteed reservations will be subject to availability.

Types of rates and conditions of cancellation:

  • To make a reservation You need to specify:

The Base rate (Rack Rate) is the official tariff of the hotel without taking into account possible discounts.

Non-refundable rate - offered at a discount from the Base rate. Non-refundable bookings must be guaranteed by card or 100% prepayment for the entire stay on the day of booking. In case of cancellation, the money will not be returned to the guest, it is impossible to change the reservation.

  • Non-refundable rate does not provide for a refund in case of cancellation of the reservation, except in cases:

death of a family member or injury to a passenger as a result of an accident, confirmed by the relevant documents on the date of booking a hotel stay.

Early check-in and late check-out:

  • Early arrival:

guaranteed - payment for 1 day earlier

if rooms are available upon arrival - hourly payment

  • Late departure:

12:00 – 18:00 – 50% from the cost per night

from 18:00 – 100% of the cost per night

  • Luggage storage at the hotel is free.
© 2020 Hotel Voronsovsky