Rules of living

Воронцовский

Working hours

Hotel works 24 hours.

Estimated time

Check-in - from 14:00, check-out - until 12:00. Check-in before 14:00 is possible subject to availability.

Early check-in and late check-out

  • Check-in before 14:00 is possible subject to availability.
  • Early check-in is considered guaranteed when paying for this booked room for the previous day.
  • Late check-out is possible if there is no reservation for this number for the current day.
  • For late check-out from 12.00 to 18.00, payment is made for half a day. Payment for the extension of the stay must be made by 12.00.
  • From 6 pm onwards, payment is made for a full day.

Booking guarantee

If there is no guarantee of payment by credit card, the reservation is considered non-guaranteed and can be canceled at any time.

Breakfast

Breakfast is served in the lobby bar on the ground floor from 7:00 to 10:00. You cannot take food and drinks out of the lobby bar during breakfast.

Registration

Registration of accommodation at the hotel is carried out upon presentation to the administrator:

  • passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation (internal passport of the Russian Federation);
  • birth certificate - for a person under the age of 14;
  • a passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation - strictly only for a person permanently residing outside the Russian Federation;
  • a passport of a foreign citizen that certifies the identity of a foreign citizen;
  • a temporary residence permit for a stateless person; residence permit of a stateless person;
  • a passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation before replacing it within the prescribed period with a passport of a citizen of the Russian Federation.

We refuse accommodation to guests who do not have an identity document with them, who are in a state of strong alcoholic or drug intoxication. The Hotel also reserves the right to refuse accommodation without giving reasons.

Payment rules

  • Payment for accommodation is made in accordance with the current price list and must be made at the time of check-in.
  • The guest room is provided with 100% payment of the cost of a day of stay at the time of check-in or extension of stay and in accordance with the checkout time. After registration, payment, receipt by the guest of an invoice with a check and a key to the number, the service is considered to be rendered.
  • In case of early departure after checkout time, the payment for the room for the current day is not refundable.
    Payment for accommodation is made in cash and by bank transfer.
  • The cost of an extra bed is 1,500 rubles, including breakfast in all room categories.
    Early check-in is possible on the day of arrival, subject to availability. For early check-in from 00-00 to 14-00 hourly payment is made.
  • If the payment is made by bank transfer, but at the time of the guest's arrival the funds have not been credited to our bank account, the guest pays for the stay in cash.

In order to ensure order and safety of the Guests in the Hotel, it is prohibited

  • Leave unauthorized persons in the room in your absence or later than 23.00.
  • Give the room key to unauthorized persons.
  • Store bulky things, flammable, explosive, narcotic substances and materials in the room.
  • Use heating appliances if not provided in the hotel room.
  • Leave windows and water taps open when leaving the room.
  • Smoking is prohibited in the rooms!
  • The guest must maintain silence in the rooms at night.
  • The Guest takes note of and does not object to the use of video surveillance systems on the territory and in the premises of the Hotel (with the exception of guest rooms and toilets).
  • At the end of the period of stay, in case of damage or loss of property of the Hotel, the guilty person is obliged to compensate for the damage according to the current price list.
  • Any disagreements that have not been resolved in the text of these Rules will be resolved through negotiations. If it is impossible to settle disputes in the negotiation process, disputes are resolved in the manner prescribed by the current legislation of the Russian Federation.

Cancellation policy

  • Timely cancellation of the reservation - cancellation of the service within the time specified in the Invoice, in the Booking Conditions, in the Order confirmation, incl. when booking through the website or by phone, according to these rules. If the accommodation service is canceled on time, there will be no cancellation fee.
  • Untimely cancellation of the reservation - cancellation of the service later than the date specified in the Invoice, in the Booking Conditions, in the confirmation of the Order, including when booking through the website or by phone. In case of untimely cancellation of the accommodation service, a fine will be withheld from the Buyer.

Cancellation for legal entities

  • For cancellation of a check-in, paid by bank transfer less than 3 days before the date of arrival, a penalty will be charged in the amount of the cost of 1 (one) night of stay.
  • If the cancellation of the reservation or the reduction of the period of stay occurred less than 1 day before the day of arrival, the hotel reserves the right to withhold an amount equal to the full cost of living in the booked room.
  • For cancellation of a group booking (5 or more rooms) less than 5 days before the date of arrival, a penalty will be charged in the amount of 1 (one) night of stay.
  • If the cancellation of the reservation or the shortening of the period of stay occurred less than 2 days before the day of arrival, the hotel reserves the right to withhold an amount equal to 100% of the cost of living in the booked rooms.

Cancellation for individuals

  • When booking, the cost of staying 1 night will be charged (unless otherwise provided in the confirmation voucher or invoice).
  • For cancellation of a check-in by an individual less than 3 days in advance (unless otherwise provided in the confirmation voucher), a penalty for 1 day is charged by withdrawing the amount from the card, the details of which the Buyer provides at the time of booking.
  • For cancellation of check-in or reduction of booking less than 1 day in advance - the hotel reserves the right to withhold an amount equal to 100% of the cost of living in the booked room.
  • There is no additional charge for the provision of room reservation services.